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Pharma Patient Experience

Pharma Patient Experience

Better outcomes through real-time feedback

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B2C Customer Experience

Customer Experience

Deliver consistent experiences across every touchpoint

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Employee Experience

Employee Experience

Attract and retain top talent through ongoing feedback

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The latest from our blog: 

PeopleMetrics | Jan 28, 2020 3:18:00 PM


WEBINAR DATE: Tuesday, February 11th 2020 @ 2:00pm ET

Reading time: 1 min
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Reshma Bennur | Jan 15, 2020

Get Your Bank Ready to Measure CX in 2020

2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. Some clients are looking ...

Reading time: 4 min
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Sean McDade, PhD | Dec 27, 2019

The One Relationship That Determines The Success of Your VoC Program

No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program. In this blog post, we are focusing ...

Reading time: 6 min
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Who we are

We exist to help our clients measure and improve the customer & employee experience.  
We do this through our enterprise software platform, full implementation services, and CX expertise.

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Centralize customer & employee feedback with one software platform. Integrate operational and financial metrics for a holistic view of your customer & employee experience.

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Unlimited Model

Unlimited Model

Democratize your customer & employee feedback with unlimited users, survey invitations, completes and dashboards.

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Listen or Die

We Wrote the Book on CX

We have over 18 years of experience helping companies across industries continually raise the bar on customer & employee experience.

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“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”

VP Customer Experience

Regional Cellular Provider

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"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”

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Premier Hospitality Group




Written by customer & employee experience experts who live & breathe experience management every day.

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